Health authorities and charities from across North Wales have signed a new charter pledging to involve people with experience of alcohol, drug and mental health issues in the delivery of their services.The guarantee sees the Welsh Government, Betsi Cadwaladr University Health Board, North Wales Area Planning Board for Substance Misuse, CAIS and Hafal commit to accountability, equality and fair play for people who are living with or who have a history of substance misuse or poor mental health.
It was signed by representatives of the five bodies at the official launch of Caniad – the new combined voice for mental health and substance misuse involvement in North Wales.
Caniad, which hosted by CAIS and Hafal, seeks to harness the experience of those living with mental health or addiction issues to help improve treatment and support services – and will allow service users and their carers to become involved in their planning, commissioning, design, delivery and evaluation throughout North Wales.
A governing panel of service users has already been established, while around 200 people had a direct input into the development of the new Caniad charter.
Caniad service manager Denise Charles said:
“We were delighted to be joined by so many partners at our launch, and to gather signatures from organisations committed to effective service user involvement.
“We now look forward to growing the network of individuals who want to contribute to our work, promoting service user and carer involvement, sharing best practice, and providing expert advice to stakeholders and third sector providers across North Wales.”
The Launch was Service User lead with presentations, stories and role play all by Service Users. Some of the feedback received on the day:
The quotes used are from What will you take away from the day?
“how co-operation helps achieve more as a “joint voice” is louder and heard easier”
“involvement – co-production is progressive and the way forward”
“do with, not do for”
“feel more positive about the voice of service users being heard”