New service user and carer involvement service CANIAD

Hafal and CAIS win contract to provide an integrated mental health / substance misuse service in North Wales

Welsh charities Hafal and CAIS have been commissioned by Betsi Cadwaladr University Health Board and the North Wales Area Planning Board for Substance Misuse to provide an integrated service user and carer involvement service for people with personal experience of mental health and/or substance misuse issues.

The aim of the service is to achieve better health and wellbeing for service users, carers and their communities by creating an effective partnership between service users, service providers and commissioners across North Wales.

The service will ensure consistency for service users and carers and avoid risk of duplication of services and of service users and carers ‘falling between the gaps’ in services.

Alun Thomas, Hafal’s Chief Executive, said:

“We are delighted to be awarded this contract and to be working in partnership with CAIS to deliver this important service in North Wales.

“The service will improve the quality of services across North Wales by enabling service users and carers to be fully involved in the planning, commissioning, design, delivery and evaluation of those services. It will also provide a single point of contact for all activity across North Wales to ensure consistency in the six counties.”

Clive Wolfendale, Chief Executive of CAIS, said:

“We have been pleased to respond to the North Wales Health and Substance Misuse Boards’ commitment to improving services in the region.  The award of this contract to Hafal and CAIS presents an excellent opportunity to work in partnership for the benefit of service users and those who look after them.”

Assistant Chief Constable Simon Shaw of the North Wales Area Planning Board said:

“One of the great strengths of this initiative is that it will harness the experiences of those living with mental health or addiction issues to help improve treatment and support services. In time this will ensure we have the very best services that we can afford which is something we will all benefit from and should welcome.”

Simon Dean, Interim Chief Executive of Betsi Cadwaladr University Health Board, said:

“We are delighted that a partnership between Hafal and CAIS has been awarded the contract for Service User and Carer Involvement across mental health and substance misuse services.  The Health Board is committed to involving service users and carers in improving mental health and substance misuse services across North Wales, and we are looking forward to working in partnership with Hafal and CAIS to build on the excellent relationships that we have with the Third Sector.”

The service provided will build upon and enhance the existing  involvement work and groups that are in place in North Wales including:-

  • The development of an Integrated Charter for Substance Misuse and Mental Health across North Wales
  • The development of a network of individuals who can contribute to informing service delivery and design
  • Advice, training, signposting and support for service user and carer involvement groups across North Wales
  • The promotion of service user and carer involvement in recruitment and selection of staff
  • The identification of variations in service user and carer involvement practice across North Wales, including examples of best practice as well as gaps or inequities in provision
  • The provision of expert advice to all stakeholders and third sector providers with regard to national policies, strategies and best practice.

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